CANCELLATION POLICY

1. Objectives and Background

(a) Merridy Casson is committed to providing the best service in a timely manner. We aim to accommodate your needs.

(b) Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.

(c) We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.

2. Cancellation Process

(a) We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.

(b) You may cancel by contacting us by:
(i) phone 0438 577 351; or
(ii) email [email protected].

(c) We require a minimum of 3 days’ notice for cancellation. Please inform us by 4:30 PM 3 days prior to your scheduled appointment to notify us of any changes or cancellations.

(d) A cancellation fee of 50% of the consultation cost will be charged in the event that an appointment is cancelled within 24 hours of the appointment, or in the event that you fail to attend your scheduled appointment.

3. Refund Policy

We do not offer refunds for change of mind or if you decide not to follow the agreed treatment plan.

4. Extenuating Circumstances

We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency. Therefore, subject to approval by Merridy Casson, cancellation due to such circumstances may not result in a cancellation fee.

5. Questions

Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 0438 577 351 or [email protected].

6. Agreement

By confirming your booking with us you confirm that you have read, understood and consented to this Cancellation Policy. By booking your appointment, you understand that you are holding a spot and you may be charged a cancellation fee if an appointment is cancelled without providing at least 3 days’ notice or if the appointment is missed.